Frequently Asked Questions
Everything you need to know about our premium travel gear and world-class service.
What is the 'Simple as That' lifetime guarantee?
Our lifetime guarantee covers the repair of all functional aspects of your Briggs & Riley bag for life. If your bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge.
How long does shipping take for my order?
Standard ground shipping typically takes 3 to 7 business days within the contiguous United States. We also offer expedited 2-day and overnight shipping options for those who need their luggage sooner.
What is your return policy for unused items?
If you are not completely satisfied with your purchase, you may return unused merchandise in its original packaging within 30 days of receipt for a full refund, excluding shipping charges.
How do I clean and maintain my Briggs & Riley bag?
For ballistic nylon fabrics, use a soft, damp cloth with mild soap and water. For leather accents, use a high-quality leather cleaner and conditioner. Avoid machine washing or dry cleaning your luggage.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by destination and are calculated at checkout based on duties and local taxes.
How can I track my repair status?
Once your bag is received at our authorized repair center, you will receive an email with a tracking number. You can also log into your account on our website to view real-time updates on your repair progress.